Frequently asked questions
Once your order has been shipped an email confirmation will be sent to you with the valid tracking number.
Germany: 1-2 business days
Europe: 4-7 business days
International Shipping: 10 business days
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
Customers are responsible for all import duties and taxes (if applicable).
Orders are usually processed the next business day. If you need to change or cancel your order, please email us at info@venco-official.de with your order number in the subject line and we will try our best to accommodate your request.
What if I haven’t received my package?
- 1. Check all external locked mailboxes
- 2. Contact your local post office to see if they have it held for you (always provide your tracking number to them)
- 3. If you still cannot locate your package, contact us at info@venco-official.de with your order number in the subject field.
If you have received the wrong item as mistakes do happen occasionally, we will assist you as quickly as possible. Please contact as at info@venco-official.de with your order number in the subject field.
We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.
